Payment Policy
At Sweet Secret, we want your checkout experience to be simple, secure, and transparent. This page explains how payments work when you shop with us.
Accepted Payment Methods
We accept the following payment methods at checkout:
Shop Pay
Shop Pay Installments
Visa
Mastercard
American Express
Diners Club
Discover
Maestro
Union Pay
Apple Pay
Google Pay
All available payment options are displayed at checkout and may vary depending on your location and device.
Currency
All prices on sweetsecretuk.com are displayed and charged in British Pounds (GBP £). If you are shopping from outside the United Kingdom, your card issuer or payment provider may apply a currency conversion at their applicable exchange rate.
Shop Pay Installments
Shop Pay Installments allows eligible customers to split the cost of their order into instalments at checkout. Eligibility and available terms are determined by Shop Pay at the time of purchase. For full terms, please refer to Shop Pay's own terms of service.
When You Are Charged
Payment is processed at the time your order is placed. Your order will not be confirmed or dispatched until payment has been successfully authorised.
Payment Security
All transactions are processed through secure, encrypted payment gateways. Sweet Secret does not store your full card details on our servers. Your payment information is handled in accordance with industry-standard security protocols (SSL encryption) to protect your data at every step.
Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email at the email address provided at checkout. If you do not receive this confirmation within a reasonable time, please contact us at support@sweetsecretuk.com.
Failed or Declined Payments
If your payment is declined, please check that your card details and billing address are entered correctly, or contact your card issuer for further information. You are welcome to retry your order or contact our support team for assistance.
Questions
If you have any questions about payments on our site, please reach out to us at support@sweetsecretuk.com.
Phone Number:+447882733368