Frequently asked questions
How do I find my size?
Check the size guide on this page for detailed measurements. Sizing can vary between styles, so we recommend checking before ordering.If you’re between sizes, email us at support@sweetsecretuk.com or use our contact form with your measurements, and we’ll help you choose.
What if it doesn’t fit?
"Finding the perfect fit can sometimes take a try. If it’s not quite right:You have 30 days from delivery to return or exchange your items.Simply reach out to us via support@sweetsecretuk.com to start your request.Please ensure items are unworn, unwashed, and in their original packaging with tags attached due to the delicate nature of our lingerie."
Can I cancel or change my order?
If you need to cancel or change something, contact us as soon as possible at support@sweetsecretuk.com or use our contact form with your order number.If your order has already been processed or dispatched, changes may not be possible. In that case, you can request a return after delivery.
Can I exchange for a different size?
If you would like to exchange an item for a different size, color, or style, please contact us first. Exchanges are subject to product availability.
If the requested replacement item is unavailable, we may offer:
- a refund
- store credit
- an alternative replacement item